Terms & conditions

Eligibility and account responsibilities

Westio account access and real-money play are restricted to 18+. Register with accurate personal information, maintain one personal account and keep credentials confidential. Payment instruments must belong to the account holder. Complete identity and source-of-funds checks when requested.

Westio is licensed and regulated. The account agreement contains the legal entity details, licence information and the contractual provisions applying to account activity. Read that agreement before registering or making a payment.

Deposits, withdrawals and bonuses

The cashier displays the payment options and their transaction conditions. Cards and e-wallet deposits begin at $10; crypto deposits begin at $15. Withdrawals require completed KYC and are subject to a standard daily limit of $5,000, with higher ceilings through VIP tiers.

The welcome package is a 100% match up to $2,000 and 150 Free Spins, with 30× wagering on deposit plus bonus, a $20 minimum deposit, 30-day expiry, a $5 maximum bet while active and a 5× cap on bonus winnings. Eligible games, contribution rates, spin delivery and any bonus cashout restriction are governed by the promotion’s attached terms.

A bonus balance can carry restrictions separate from a cash balance. Read what cancellation, expiry or an early withdrawal request does to promotional funds before confirming the action.

Prohibited activity and inactivity

False identity information, use of another person’s payment instrument, unauthorised account access, collusion and interference with game systems can lead to investigation and account restrictions. Do not attempt to bypass security checks or an exclusion.

The account agreement sets out inactivity rules and any associated charges or closure process. Check that agreement for the applicable duration and notifications; no fixed inactivity charge is stated here.

Disputes, changes and applicable law

Contact 24/7 live chat or [email protected] with the relevant account or transaction reference. Explain the issue and retain correspondence. If it remains unresolved, ask for the formal complaints process and any escalation route specified in the account agreement.

The account agreement identifies the governing law and dispute provisions. Changes to account or promotional terms should be read before further participation. These summaries do not replace the complete terms presented when registering, depositing or accepting an offer.