Responsible Gaming

Set boundaries before depositing

Westio is for 18+ only. Gambling should remain an optional entertainment expense. Never use money needed for living costs, borrow to play or treat a gambling balance as income.

In your account’s responsible-gaming settings, choose a deposit limit, select the applicable period and save it before making a payment. Check the confirmation and the effective date of any requested change. Ask support for help if a control is difficult to find.

Self-exclusion: a longer break

For a longer restriction, request self-exclusion through account settings or contact [email protected] and state clearly that the request is for self-exclusion. The available period runs from 6 months to permanent. Ask for confirmation of the period and the account restriction.

Do not create another account to work around a restriction. Ask support how any remaining balance will be handled and which communications will stop. If immediate account access is a concern, contact live chat as well as submitting the request.

Recognise when to stop

Chasing a loss, spending beyond a limit, concealing play, missing obligations or feeling unable to stop are reasons to pause. More deposits do not repair a losing session. Talk to someone you trust and seek independent support before returning to play.

Independent help